When the members of your team walk out the door,
does their expertise come back?
Here are six steps to follow to create knowledge assets that stay with your organization.
1. Focus on strategic knowledge assets. It is impossible to capture all expertise. Even if all expertise is captured, it is hard to say it will be useful. Think about the strategic initiatives of your organization over the next year. Which of them is dependent on expertise? Which people have the expertise? Who is the customer of the expertise? Where does the expertise need to be used to achieve the objective?
2. Get to the stories. Give the targeted experts or practitioners the opportunity to brainstorm stories falling under the umbrella of the targeted strategic initiative. Stories are a great way to convey tacit knowledge – the knowledge that is developed through experiences. Telling a good story is a great way identify important situations for knowledge transfer.
3. Create a framework for knowledge assets based on stories. Find the synergies, divergent points and commonalities in the stories. What is the pattern? Where are the gaps? Often seeing a summary or map of the stories helps the experts remember additional details.
4. Make the knowledge assets operate. A framework for knowledge assets isn’t enough. The knowledge assets must operate, solve a problem, assist a novice, give an answer, advise of a problem. Think action not storage.
5. Deploy a knowledge asset in the enterprise situation where it will be used. If the knowledge is needed beside a machine inside a manufacturing floor, then that is where the knowledge asset should go. If the knowledge is needed on a mobile device at a customer site, then that is where the knowledge asset should go.
6. Improve the knowledge assets over time and experiences. There will always be more stories. If your knowledge asset cannot adapt as employees solve problems, then your strategic initiative will fail.
In my next blog, Discovery How Knowledge Makes Strategic Objectives Achievable, I discuss the first step in greater detail.
For a FREE copy of a whitepaper which discusses these points in greater detail, register on our website.